Terms of service



These terms and conditions (hereafter referred to as the "Conditions") apply when a consumer (hereafter referred to as the "Private User") places an order through www.peterott.design and related pages (hereafter referred to as the "Site"). The agreement is stipulated between the user and Peter Ott srls, VAT number IT 12593560019 (hereafter referred to as "Peter Ott"). Detailed contact information and other information about Peter Ott can be found on the website. The conditions are applicable only to the user as a private consumer who places an order through the website.


To complete an order and purchase on the site you must be 18 years old. Peter Ott does not accept purchases from minors under the age of 18. Peter Ott reserves the right, in individual cases, to deny or modify the order (for example, if the user has released false personal data and/or if they have inadequate credit).


Peter Ott protects itself against possible stock outages and any image or typing errors on the site, for example including and not limited to: errors in the product description or technical specifications, incorrect prices, price adjustments (due to variations in prices from suppliers or currency fluctuations) or inaccurate information on inventories. Peter Ott has the right to correct such errors and to change or update information at any time. If an incorrect cost has been indicated for an ordered product, Peter Ott will notify the user and await new approval of the correct price before proceeding with the order. All photos of product settings on the site should be considered only as illustrations for indicative purposes only. Such illustrations cannot guarantee the exact appearance of the product. Peter Ott is not responsible for information on the site from third parties.


The site and all its contents are owned by Peter Ott s.r.l.s. The information is protected by intellectual property laws and market laws. This means that trademarks, trade names, product names, images, graphics, designs, layouts and information on products, services and other content may not be copied or used without written permission from Peter Ott.



To make a purchase through the site, you must accept the purchase conditions. By accepting the purchase conditions, the user agrees to follow the purchase conditions in their entirety, and confirms that they have read the information on personal data and consented to the processing of personal data and cookies according to Peter Ott's privacy policy, see here.


The purchase agreement becomes effective when and only when Peter Ott has confirmed the order and the user has received the order confirmation from Peter Ott by e-mail. Peter Ott always recommends saving the order confirmation for any contact with customer service. The user has the right to revoke the order until it has been confirmed by Peter Ott. If the order is revoked, Peter Ott will refund all payments that the user has made regarding the revoked order.



When the user registers an account and/or places an order, they will be asked to provide some personal information. The user confirms that the information they have provided is accurate and complete, and they are responsible for information entered incorrectly. Information on how Peter Ott processes personal data can be found in Peter Ott's privacy policy.


The user agrees to ensure that no one else can use their login data. The user cannot disclose their username and password to unauthorized persons and must ensure that the document defining the username and password is kept in such a way that no unauthorized person has access to the information. The user must immediately notify Peter Ott if they suspect that an unauthorized person has access to his password. In the event that such notification is not made, the user is always responsible for all purchases made with the login information.


If Peter Ott suspects that the user is misusing their user account or login information, or otherwise violating the terms of purchase, Peter Ott has the right to ban the user. Peter Ott also has the right to assign new login information.



When placing an order through the site, the prices indicated on the site refer. Prices are expressed in Euros and include VAT. Prices do not include payment and shipping costs, which will be listed separately.


When making a purchase it is possible to pay through the methods indicated on the site. Peter Ott is entitled to be paid at the time of the order. Peter Ott reserves the right not to always offer all payment methods, or to change the payment method that the user has chosen if, for some reason, this turns out to be not working at the time of purchase. Note that any restrictions on payment options are listed on the site.


Peter Ott may, from time to time, offer promotions on the site which may have more favourable conditions than indicated in these purchase conditions, for example with regard to payment or an extension of the right of withdrawal. These favourable conditions are valid as long as the promotion is active, for the specific products listed by Peter Ott and only in relation to the current promotion and/or offer. Peter Ott reserves the right to withdraw these promotions at any time. At the end of the promotion, these purchase conditions are valid without further modifications. Offers on specific products on the site are valid for a limited time and while stocks last.


Peter Ott gift vouchers are valid for two (2) years from the date of issue and can be used for purchases on the peterott.design website. After the deadline has elapsed, the voucher can no longer be used as a payment method, it cannot be reactivated and the residual value is non-refundable. The gift certificate is a valuable document that must be kept securely and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced.



Available products are normally delivered within the number of working days indicated on the site, unless otherwise agreed (e.g. in relation to the reservation of products temporarily unavailable), delivery will be made no later than 30 working days from the moment in which Peter Ott confirmed the order in writing via the order confirmation. If you have not received your order within the indicated delivery times, please contact our Customer Service no later than 30 working days from the time the order was placed.


The expected delivery time of the goods is indicated in the order confirmation, at the checkout of your shopping cart and/or on the relevant product page on the site. If delivery takes more than 30 days for reasons not attributable to the user, they have the right to cancel the purchase.


The product must be collected within the time specified in the notification. The products must be collected in person with the order number. The user can follow the shipment via the appropriate link. The link can be sent via e-mail and, if the user has provided a telephone number, also via text message. If the package is not collected, Peter Ott may charge a non-collection surcharge. The courier or person in charge will leave the product at the street level, at the delivery address specified by the user, where there must be a person available to collect the package. In the case of particularly bulky products, Peter Ott recommends the presence of at least two people available to collect the product. Peter Ott is not responsible for any incorrectly written delivery addresses by the private user, customer or buyer.